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Develop and integrate management systems that structure how organisations manage quality, environmental impact, energy, occupational health and safety and other operational responsibilities.

Organisations establish management systems to structure how responsibilities, processes and documentation are managed across daily operations. Customers, contracts, or authorities may require documented management systems that may also serve as the basis for certification. This service supports organisations that develop, implement, update or integrate management systems used to organise operational and compliance responsibilities. 

 

When organisations need support 

Quality, QHSE and operational management functions often seek support when establishing new systems, updating systems following new standard versions, or integrating multiple management systems. When responsibilities, documentation and processes are unclear, implementation becomes difficult to coordinate, and the management system may be hard to use in daily operations. 

 

Consultancy adapted to the organisation 

There is no single model for developing or improving a management system. The scope of consultancy is agreed upon with the organisation and may range from targeted sparring to broader collaboration supporting implementation. The work is carried out in collaboration with the organisation to ensure internal ownership and knowledge transfer, so the system reflects how work is carried out in practice. Consultancy may also include mentoring or training of relevant personnel to support internal competence and system ownership. 

Two people standing by a glass board with coloured sticky notes, discussing tasks and notes.
Management system processes and documentation are reviewed and structured in consultancy sessions.

Challenges

When organisations develop or update management systems, unclear requirements, documentation structures and responsibilities can delay implementation and limit usability in daily operations.

Certification requirements require knowledge and resources 

Customers, contracts, or authorities may require organisations to implement and document management systems. This can lead to a resource-intensive process to align the management system with requirements.  

 

Unclear processes and responsibilities delay implementation 

When procedures, documentation and responsibilities are not clearly defined, implementation work can become fragmented and difficult to coordinate. 

 

Unclear interpretation of standard requirements 

ISO standards and contractual frameworks may be difficult to translate into operational procedures, documentation structures and responsibilities without experience in applying the requirements. 

 

Outdated systems no longer reflect operations 

Management systems developed many years earlier may not reflect current processes or organisational structures, creating gaps between documented procedures and how work is carried out in practice. 

 

Separate systems create duplication 

Quality, environmental, energy and occupational health and safety systems may exist as separate structures with overlapping procedures and documentation. 

 

Limited internal ownership of the system 

Management systems developed externally without sufficient internal involvement may become difficult to maintain, update and use in daily work.